I would honestly give them 0 stars if it was an option! I received terrible customer service from RAC after breaking down in a terrifying situation. Monday the 9th of March 2020 at approx 7.30pm my car very suddenly broke down out of nowhere whilst I was in the middle lane of a very very busy roundabout. First and foremost I contacted the police to inform them of the situation as I was in immediate danger. Got through to RAC after and explained the situation to them, whilst I was in flood of tears may I add. I was very stressed and very aware of the real danger I was in, being trapped in my car in the middle of a very busy roundabout. The operator was not compassionate in the slightest and told me I would be waiting 3 hours for someone to come out and assist me. I’m sorry but are you kidding me? 3 hours when in immediate danger? How can you justify that. However I had to accept it whilst thinking surely they aren’t really going to take that long. 3 hours came and went and no sign of rescue. I phone back to be told that I was going to be waiting another hour as the mechanic was on another job not too far away from me. Well I thought at least he’s not far. Another hour came and went and still nothing. I phoned back to be told there was nothing on the system for someone being assigned to my job, they would need to phone me back. Needless so say I was not happy. Finally at 00:10 I received a phone call from the RAC mechanic to say he was almost here. Nearly 5 hours later! The mechanic informed me he didn’t receive my job until 23:50 which he showed me on his system. He informed me I was put down very low on the list and I was non emergent. I’m sorry but on what planet was I a non emergent case? I was stranded at a very busy roundabout on my own for almost 5 hours! This is beyond unacceptable! I should have never been put down as non emergent and I’m furious that they did that. How can that be justified?! I never want to be put in that position and made to feel that way ever again. I really hope no one else is ever in that situation. It was horrible, unnecessary and completely unacceptable and in forgivable. I sincerely hope you take this further, as no one should be treated this way. AVOID this company AT ALL COSTS!!