If there was an option for 0 I would have used that! Too long a saga to go into, just to say they left us in the middle of nowhere for 10 hours, no food, drink or toilet facilities, no heating and no engine to charge our phones which we’re running low due to the fact we had to keep contacting them.. finally got picked up, not by the RAC didn’t actually see them at all! But by a garage they use, I spent my journey home sitting next to a drivers quilt and pillow!! Lovely then they charged us another £96 to transfer vehicle to a garage. Contacted customer care complete joke!! Needless to say the response was to the effect they don’t guarantee attendance times, they were busier than expected August, not bad weather, 7pm first call to them not a busy time of day! Collection 5am! So we address the issues of a 10hr wait, the fact we had work the next day, not having slept for 24 hrs. But hey feedback was relayed to the relevant managers, and nothing done. Well done you! I just wish I’d read reviews before signing with you! Stay away people do not go anywhere near this company.