At around 10.30am on 16/10/2014 my we called the RAC as our luton van's wheel bearing failed. The patrol man arrived about an hour later, confirming the fault. He booked a recovery, a contractor from C&S Motors, who took over 2 hours to arrive. Despite being clear the van was a twin wheel and partially loaded, the driver announced the van was too big for his 7.5 ton truck. Four hours later (18.30) I called the RAC to find the job had been closed due to a truck attending. So we waited for a second truck to arrive, at 22.00, twelve houurs after the first call. from then things got MUCH worse. Despite what happened with the first truck, the second truck was the same make and model. The driver started loading our van, and the truck's body twisted, tipping the van sideways, spilling it's petrol over the road and pavement. I had to call the fire brigade. They took 2 hours to right the truck's body, to a point that the van could be removed from the truck. When it was off it was clear the van had suffered damage and was leaning badly. Another truck was called, this time a 16 tonner. When loaded, the van overhung the pavement, to the extent a patrolman had to escort the truck. By this time it was 01.00. We eventually got to bed at 04.00. Over the following days, I was passed from one dept to another, left on hold and cut off, all on an 0800 number which is not free from a mobile! I even emailed the CEO of the RAC, and didn't even get a reply from his secretary. An engineer's report revealed damage to the suspension, chassis and wheel hub, to the tune of £1,200. After a week, I recieved an email denying responsibility from the RAC, and I am in the process of resorting to legal action to recover the cost of repairs. Recovery industry standard practise is, if a casualty vehicle is loaded, it's safety and security rests with the owner and/or Operator of the recovery vehicle, which contractually is the RAC. DO NOT TRUST THE RAC!