Absolute disgrace of a company and it is no suprise that they only have a 1 and a half star review on this website, their 3 red strike rule for the rac black box is never explained as to how it works an they give out no letters of warning to the customer yet they are more than happy with taking money off their customers. The only information you get is when they send you the letter your insurance is being cancelled. Also with the letter that your insurance will be cancelled it arrived through my letterbox the day before my insurance was set to be cancelled yet it was written on the letter that this should have been in my possession 6 days previous to this which shows again shockingly bad business. I then rang to try and discuss this mistake with rac and to try an find out what my apparent 3 red strikes were for and they would not give me an answer an the man who answered the phone had no idea about some of the basic questions I was asking him about the company such as there terms and regulations. Therefor if you are getting an insurance I cannot recommend highly enough that you do not chose to go with rac as you will be wasting your time an money.