Called at 5pm yesterday after breaking down on the A34. Was told somebody would be with us within 20 minutes. After 3 hours a patrol finally came, said he could not fix the issue and that it would cost £269 to get it towed. After him telling us recovery should be within the hour and I would be receiving a call in 20 minutes to give me an exact time I paid as I wanted to get my kids out of this unsafe situation. Hour later, nobody had got back to us. Called RAC who notified us that it would take up to 6am for somebody to get to us! I requested a refund as I said we should have been made aware of FACTUAL waiting times instead of FICTITIOUS ones to make us depart with our money. After several phone calls, eventually the resolution, seeing as I also had my 3 small kids in the car, was that they would get us a taxi from the location to our home and a recovery vehicle will get my car within the next 2.5 hours. After arriving home I received a call from a contracted recovery person saying that could not find my car at the service station... My car was never at a service station. An RAC patrol man easily found us to get our money but at 8:49am the next day nobody can seem to find my car after me paying £269. I have not slept, I have felt guilty about my 3 girls screaming in the back of my car because it was pitch black where we were parked, the windows of my car were left down as they would not go up due to battery/electric fault and after four phone calls just this morning and every person I have spoke 2 telling me somebody will be calling me back, I am still waiting for just 1 phone call. Deeply disappointed and upset. I have been messed about so much, paid a huge amount of money and still have no car to show for it. This all could have been avoided if RAC had said they have no resources to help and to try elsewhere instead of taking money for a service you clearly could not provide. Staff need training in not to lie for money because my kids did not deserve what they went through. 2:40pm They have said my vehicle is on the way to me but cant tell me how far it has travelled or where it is. They even asked me for payment AGAIN to get my car towed to me