On the 25h June 2020 I had broken down on Burnt Ash Hill, Lee, SE12 0AA 17:39pm I made a call to arrange for some breadown recovery 17:40pm:I then received a message confirming the breakdown was logged, I was told that someone would be with me between 90mins - 4hours however I should receive a call in half an hour to get an update 18:32: Called RAC to get an update as I was parked in a dangerous spot, was told I would get a text in 10minutes 19:11: Called again as I still received no updates 20:20: Received a text message to inform me patrol was on their way and would be with me in 30minutes 20:52: Gary (RAC Patrol) arrived. Attempted to jump start the car, claims he knew nothing about BMW 1 Series but knew that the crank sensor needed replacing wihout doing anything but jump starting it! 20:55: Gary logged for a tow truck to be arranged and said RAC would contact me in 10mins to give me an update on when the tow truck would be arriving. 21:25: I called RAC to find out what was going on as I received no update whatsover, was again told I would receive a call in 5 minutes 22:01: I receive a message from C&S saying they would be attending my vehicle however with no ETA 22:20: I replied asking roughy how long 22:22: C&S = ETA will be before 1am 22:35: I replied saying it is unacceptable as I have been waiting from 17:39pm and they should have been sent the job at 21:00 to which I was told was done by Gary 22:43: C&S = JOB WAS SENT TO US BY RAC AT 10PM ON A 3HR ETA ILL UPDATE YOU ONCE A DRIVER IS ASSIGNED 22:44 - I replied that it is ridiculous and that i would call RAC 22:48 I called RAC to enquire what was going on as it was getting dark, I was parked in a dangerous place, I was alone in a dangerous area and could not leave my car as the electrics had gone and the windows were down as well as my car key stuck in the car, I WAS SCARED FOR MY LIFE!!!! RAC then told me to call the police if I felt unsafe and that they would stay with me until the tow truck arrives. I am 100% sure the police have much more important work to do than to wait around for 4 hours for a tow truck. I then decided to make my own arrangements for a tow truck to tow me down to a garage as there was no way I was going to put myself in a uncomfortable position until early hours of the morning!! 23:44: C&S Tow truck arrives 23:45 My tow truck arrives I am not impressed with the service of both RAC breakdown call centre, the patrol sent out and the length of time I waited in a DANGEROUS place, by MYSELF, in a UNKNOWN AREA as I am from North London, where I felt both UNCOMFORTABLE and VULNERABLE. I WAS SCARED FOR MY LIFE. I made MULTIPLE calls to RAC becuse I was so scared, thankfully I had my phone fully charged before I left my house! If I had known this was the service you provided I wouldnt have become a member and wouldnt have counted on you in my time of need!