If anyone in UK think you are safe to travel by having the breakdown with RAC think again! There is not such a thing as safety or customer care with RAC. basically, they take your money for many years and when you need them, they will tell you to deal with it yourself. Car broke down on the middle of nowhere and waited for over 10 hours in 30-degree heat with no food no water and no one show up, no phone calls no apology! I was 200 miles away from home and I have to pay privately to recover my vehicle which was instructed by RAC agent. When I've sent a claim to get my money back RAC deny any knowledge of it. Here is the game RAC playing when your vehicle breakdown. 1- If you are brave enough to wait for 2 days, they will send a sub-contractor to move your vehicle from the current location to up to 5 miles radius and leave your vehicle on a private restricted area. 2- Then they promise you someone else will come within 30 minutes to recover your vehicle to your home address. 3- As soon the first sub-contractor off load your vehicle it is customer responsibility simple as that. None ever will show up. I have witness this on the day when my vehicle broke down. I though it was only me having the problem with RAC, but what I found out while I was waiting for the RAC to recover my vehicle I saw few more RAC customers having the exact same problem, leave them the same area and give them the same promise. I asked one of the RAC customer how long has been waiting with your kids for the RAC patrol and the answer was shocked me 23 hours!!! I don’t know what happen with RAC but defiantly I won’t be renewing my contract with them and will never trust this company again. RAC should be a shame for what they do to them customers.