Switched to RAC from AA while at Barclays Bank, who proudly sold me the idea, savings & simplicity of switching... more than a year later needed help for the first time with a flat battery. My partner had been waiting outside Yeovil hospital for four hours to take me home, but I was unexpectedly kept in for observation overnight. Called RAC explaining situation, long before I knew I’d be staying, they were going to prioritize as “medical emergency”. Just like many of the previous unsatisfied customers below, I had one 45 mins and 3 “arriving in 30 min texts”, last one being “arriving in 70 mins”! Eventually had a call exactly 4 hours later. Having lost confidence in their ability to coordinate their patrols after three hours, we arranged help from friends to jump start the car. My partner was home in bed when I had the call in hospital that the RAC was nearby. Bad, bad service, although I imagine the patrols are probably capable & professional - unlike the team of coordinators. I have to go back to the AA. Just why are Barclays actively promoting the RAC? That’s a rhetorical question.