Yesterday my wife’s car broke down in Colchester at 3pm. She was 2 hours away from home. It took 5.5 hours to get a recovery truck to her only for them to take the car but leave her there on the side of the road due to “Covid” . Despite multiple calls to RAC requesting to get her a taxi home none arrived . By 10 pm after 7 hours waiting for a recovery tow truck and then a taxi ( on Colchester high street) she was forced to find a hotel room for the night, walk to it and pay for it herself. You left a lone woman scared and worried by the roadside for 7 hours because you couldn’t manage to book a taxi for her ? Your disregard of any type of suitable service to your customers is only bested by your complete disregard for her their safety and well being . In other news the second tow truck was unable to collect the car from the transfer pick up spot because the keys were no where to be found . We will be taking this complaint to the highest authority available including the media . Your service is not only extremely inadequate but also a danger to your customers safety and well being . Shameful .