We have been members for over 10 years and have all ways had good service. We had 2 motor bikes to begin with. And now a car and tow a caravan.our latest call out was on Sunday on our way home from holiday towing the caravan, the car lost power and the engine management sign came on, not good. We called the rac and was asked if we were in a safe place as we had managed to pull of the road (a47)but not in a good place. We were told it could be 3to4 hours before someone could get to us, but after only 20 minutes the rac patrol text to say he would be 30to40 minutes and after a call 30 minutes later to check we were ok and were we were exactly he arrived 10 minutes later. He was very helpfull and put us at ease. We were told the car was ok to drive but to get it looked at Asap. He was very good at his job and gave us peace of mind to carry on as towing a caravan can be stressful sometimes. We would not hesitate to recommend the rac going on our own experience with the bikes and the car.