Make: BMW X5 2016 The vehicle originally had a burst tyre in Snowdonia National Park on Monday 31st August 2010 and as it was a run flat tyre I managed to drive it to Barmouth town locally in the area without heavy damage to any wheels, just tyre. Unable to find any available replacement tyres, I managed to find a safe place to park the vehicle. We have motor breakdown assistance with HSBC Advance and used the service to arrange a recovery, the call was forwarded to the RAC who acted on behalf of HSBC. I made my first call at approx. 3.30pm to HSBC / RAC who advised they would send a recovery truck and arrange for us to return back to Wolverhampton, with my wife and 2 children. On waiting 2 hours and approx. After making an additional 3 calls I was advised no recovery vehicle were available and offered a taxi service return to Wolverhampton which I took. The vehicle was promised to me by the RAC on Tuesday 1st September 2010. When not received and no communication I called RAC who advised delivery on Wednesday 2nd September. I was then called another 3rd party recovery team to advise my car was involved in a rear end fire, the cause of this was not specified at the time. On a return call when I questioned the cause as it a 2016 car in excellent condition, I was then advised the recovery vehicle has another breakdown to the rear of the truck, this car had caught fire causing major fire damage to the rear of my car. Been advised car is stuck in Gear (Park) and not moveable. The cost to me is a daily cost of £27.00 in taxi charges to work, arranging for my children to be sent to school this week without transport. This has cost me stupid amount of stress and inconvenience as well as money. I have taken time off my workplace to make phone calls and arrange collection of my belongings from the car. I am now without a car for a period I am unsure about and really upset with feedback I received from the RAC call centre where I got the response 'I am very sorry and have not heard of anything like this before' from the manager at the time named Jas, I was also advised she could not handle this case and to send a message to breakdown customer care via email. As you can imagine it was not the answer I was looking for. I also advised the RAC call center manager I request a letter to advise of responsibility for the damage from the RAC and have heard nothing back at all. The service to date received has been very poor. To advise I was not unaware that the RAC had sent a 3 rd party to collect the vehicle and did not give permission for this to be arranged. It is now the 6th October... No car as with CoParts waiting assessment for damage and the RAC have done NOTHING. DO NOT USE THIS SERVICE. I have no car as my insurance did not cover me for a courtesy car although this was not my fault.