3 hrs to recover single female on smart motorway! I broke down at 20.16 on a smart motorway. Steam from engine, split pipe and lost my engine coolant. Auto car. Reported to RAC advised 45 mons for a flatbed. Phoned up 55 mins later as had no contact with eta nor truck turn up. Got told it would be 22.00hrs. Not happy at all, within a 3 mile radius of my location the are 3 major contractors for RAC. 22.05 as still jo contact and no truck. Informed this would be a further 45 min as "contractor was on route and would be with you in 45 mins. Waiting 3 hours for a truck on a smart motorway and they wonder why people get hit by other vehicles. Loan female absolutely freezing and unable to run engine for heat. Best they can do is get it escalated to a manger as I await their call!! Not the first time I have had these issues with RAC. This will be firmly followed by full written complaint accompanied by the recording from my phone of the conversations. Absolutely shocking and appalling treatment and shall leave this review anywhere I can. Quick to take payment... not so quick to get "their vulnerable customers to safety as a priority" quote from their very own recording on the start of the telephone calls. UPDATE truck finally arrived at 22.57 ... the manager returning my call .... still hasn't happened. Ended up having to get a second vehicle to my location as my battery was failing due to running side lights and hazard lights for so long, along with a coat due to shivering to the bone. Phoned the highways agency to explain to them why I was getting a second vehicle, HA advisor very helpful, also disgusted at the lengthy wait I was having to get recovered. The HA operator even phoned the RAC to chase. HA updated me again (as no text or update received still from RAC, and now at 00.24 still had no call back from the escalation to the manager) Biggest farce ... my breakdown occurred on the southbound carriageway of the M1 less than 2 miles from junction 28 (Mansfield A38 exit) the recovery was to my home address just off junction 29a approx 11 miles north of my location ... where did the truck come from ... Stafford, now if that isn't just ludicrous! Oh and as for you reply RAC I most certainly will be complaining, in fuller detail than my review here. Summary of service: Abysmal, poor communication, inadequate health and safety measures to your vulnerable stranded driver. Just exactly what am I paying for?????? And PS how ironic is it that you can answer a negative review in less than an hour but can't keep you membership pledges in the specified timescales ....