My membership with RAC had just expired and was suppose to auto renew through direct debit but for some reason it did not so when I contacted RAC for a breakdown they wanted me to pay before they would send out an engineer, I did this immediately and they arranged for an engineer to be with me in 90 minutes, it was two hours and still no one contacted me to update so I phoned and was told it would be atleast another hour, I waited and no one contacted me so I phoned them again and was confronted by the same chap I spoke to earlier, he was very arrogant, unapologetic and as a customer I was told I was unreasonable for complaining about the wait, I asked how long it would take to get an engineer? he said sorry sir but we don't have any way of contacting the engineers, he will be with you when he is available! he was now on the phone nearly 15 minutes still trying to argue the fact that the engineers were too busy and they cannot be cotacted..eventually he then said he wont be with me for another 3 hours! I requested him to cancel the callout and that I will be cancelling my membership in the morning. I was charged admin fee for the cancellation £25 this is within 24 hours of becoming a member and not getting any form of service apart from getting a lot of grief dealing with irate staff who wasted hours of my time trying to get an engineer out! The staff are unapologetic, unsympathetic to their customers and left me with a hole in my pocket at a desperate time. I am left with a broked down vehicle at a roadside in the rain. Thank You RAC! very nice people!