Thursday, 22nd October.2020. 2pm red warning light came on.......alternator belt extremely slack. 2.30pm. Phoned RAC and after pressing numerous buttons as directed operator answered. Problem outlined to him. said he would call back in ten minutes. 3pm. Still no call from operator, called him again and he apologised for noting something incorrectly. Would arrange for break-down to attend. 3.30pm called back stating break-down would be on site at 8.30pm. 4.30pm called to change time to 6.30 and later called to say no break-down available until the filling day. That’s when I really let them have it and at 9pm same night a break-down truck from another firm arrived and took car away. I have never dealt with such an incompetent bunch of idiots. This break-down bunch, the RAC, didn’t stick to their advertising motto ie be there in half an hour and if we can’t fix it etc etc. This service was arranged through my insurers and I shall have something to say to them later today. I gave up Britannia Rescue because of the package I took out, ie. three cars, house and another insurances. I shall return to Brittania but only after I get some discount for this galling experience. Rating. ZERO.