Broke down, with a split radiator hose. Called RAC was told I'd have to wait 90 mins, 90 mins passed and had received texts saying they where on the way etc etc... Another hour after this I got told that they would be another 2 and a half hours!! Leaving me stranded in my car freezing, for 5 hours in total, I had to cancel the breakdown with the RAC and arrange for a local recovery agent to collect me, at quite some considerable cost. Completely disgraceful from such a well known company. And seemed to use every excuse under the sun as to why they where taking the time. Membership will be getting cancelled. Never again.