I am a long-standing customer (15+ years) and have always loved everything about them from their food to their ethics. Due to self isolation staff shortages I have been informed that I do not have a delivery this week - I didn’t have one of the veg boxes in my order as I have been choosing different ones each week. There was no opportunity to add a box - I have not been out since last March so not going to supermarket. We have all been accepting and understanding of the pared back choices whilst Riverford also took on new customers. I think it’s time that Riverford stoped taking on new customer for the foreseeable future, I understand they are not currently accepting new customers but come lifting of restrictions and easier summer times they will take on yet more customers and fall over again come autumn/winter. This is not just about me not receiving my veg box this week but a growing realisation of Riverfords changing attitude. Please Riverford put your loyal customers before an ever burgeoning customer list.