Agree with many of the negative comments below: customer service seems to be bottom of the pile with Riverford, just below quality assurance. We too have been loyal customers for years and are finding a slow but sure reduction in quality. For the last few months the milk we have delivered by them has lasted only three (max) days before it goes off. If you are able to read the 'use by' date (which is unusual) it can be seen that the milk goes off way before its supposed shelf life. My wife emailed to complain and then rang this morning, effectively the response to both was 'not interested'! How does a company like this stay in business when it declares ethical standards and a commitment to customer service? We'll be pulling our orders and going elsewhere and I would recommend avoiding them to anyone considering placing an order.