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Marilyn Sagor
RIVERFORD IS NOW A THOROUGHLY ROTTEN COMPANY ON EVERY LEVEL. It is said that "A fish always rots from the head down". Unfortunately, this top/down rot now envelops all of Riverford. [1] Their produce is rotten and the customer is challenged on complaint. ]2] Their customer service is rotten, staffed by uptight and miserable people of no care for the customer. [3 Their delivery service is rotten, with the customer having to engage in lengthy talks with management in an attempt to get their produce securely delivered to their door and not just left 'anywhere', something that is now acceptable to Riverford management. I have been a customer of theirs for 16 years. However, I have observed the rot set in over the last few years since Riverford bought out their attached franchises. Since then, everything has gone down hill. And now, there is zero respect for the customer. All courtesy has unravelled. Rather, there is a management in place that lacks good policy, lies, lacks integrity, is indifferent to problems that impact the customer, but is very good in applying regular price hikes to please their shareholders, no doubt. So, I am no longer a customer of Riverford and can only urge all those thinking of signing up to this company to walk on and walk away from a rotten experience and rotten produce in your delivery boxes.
2 years ago
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Riverford has a 3.0 average rating from 63 reviews

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