This company is a complete fraud. I purchased two pair of shoes back in Nov2023 and returned both. After following up for a month as they were not giving me any updates on the state of the return, they finally reimbursed me, so I considered this matter as closed. I did not receive further communication from them on this matter, only ads. Last week I received an email from a debt collection agency requesting more than double of the price and asking to pay in less than 10 days, the only context being that they had been contracted by Sarenza. It is a nightmare to communicate with them as they do not have a contact phone and customer service is a joke. They told me one of the items had been refused for return (why did they refund me in the first place?) but instead of communicating this to me, they went directly to a debt collection agency. I will not pay this fraudulent claim. No one should buy in this online shop again