Zarenza Australia say they are a company that is transparent TO CUSTOMERS with their shipping and refund policies, THIS IS UNTRUE. What they do not tell you is that they make it appear you are purchasing your goods from Australia. So when you agree to their refund policy of paying for return postage, you think it will be to an address within Australia. NO, IT IS AN ADDRESS IN CHINA. They also try to dissuade you in emails with other offers, before allowing you to gain a refund. They are misleading and manipulating their customers. I have read through all their policies and there is nowhere it states that a customer has to post it back to China, yet I have it in print in an email from Zarenza Australia that they state this. When I sent an email back with screenshots of their actual shipping and return policies for customers, TO PROVE IT DID NOT STATE THIS, they ghosted my emails. This is one of the worst online companies I have ever dealt with. They advertise as an Australian and New Zealand company but if you want to phone them, you have to phone the Netherlands, Sarenza. There is no way you can deal with this company except via email and the emails have no signed return name. BEWARE AVOID THIS COMPANY.