I have never seen such bad customer service. I have emailed many times and no response. I call up and finally get an appology. Then I send further emails and no response. Called them back up to be sent to a manger. This is all over a parcel that was apparently left in my porch. I don't have a porch but what I do have is cameras that's shows no one was their nor did anyone attend the property. Their internal regulations are terrible. I been fighting for a refund for non delivery for 6 weeks now. When I called no appology this time just plain dam right rude. I won't go on any more as this could end up as an essay but plain and simple if you buy from these then it's your fault as their is enough warnings. Don't be like me and think they have changed as I was an idiot and they certainly haven't!!