Terrible customer service and they refuse to refund for failed delivery until they've managed to confirmed the parcel as lost with Hermes. I ordered a pair of trainers, after they failed to be delivered after the expected 48h I contacted Sportsshoes.com. They told me it was with Hermes and they'll contact them to find out where the parcel is and I would hear back from them after 48h. I didn't hear anything. So I contact them again to be told they're still waiting to hear from Hermes and they'll be in touch when they hear back. After another few days I still haven't had any communication from Sportsshoes.com and I have to contact them again to be told that they still haven't heard from Hermes. So I try to cancel my order and get a refund but they won't do that until they've had confirmation from Hermes that the parcel has been lost. So I won't be wasting my time with this unreliable company again and would advise others to avoid them too.