I spent £190 on a new pair of running shoes. They broke after less than two months. I enquired about a refund and was told that in order to process any sort of refund they would need the shoes to be sent back for inspection. I was told this would take weeks to process (which, as a frequent runner, is less than ideal as I won't be able to train for weeks!). I then left a review of the shoe on the sportsshoes.com page, with a picture of the broken shoe and that I was disappointed that such an expensive shoe could break after such a short period of time, and was told the review didn't meet their standards so wasn't posted! The review was wholly acceptable in my view, they just didn't want to post it. I will never buy from sportsshoes again.