I am writing to express my deep disappointment and frustration with my recent experience as a customer of SportShoes.com. As a loyal and long-standing customer, I have always held your company in high regard for its quality products and customer service. Unfortunately, my recent encounter with your customer service team has left me with a significantly diminished opinion of SportShoes.com. On 08/01/2023, I placed an order (Order Number: 16322549) for a pair of Nike ZoomX Vaporfly in the colour Green/blue from your website. After only an evidenced 140 miles of use the shoe upper had completely failed. Understandably, I contacted your customer service department immediately to request a return and replacement for the faulty pair of shoes. To my dismay, the interaction with your customer service representative was not only unhelpful but also deeply unsatisfactory. The representative I spoke with, whose name I believe was Megan and then Josh, was dismissive and outright rude. I was accused of being dishonest and was told that I had bought black and gold shoes, despite my insistence and photographic evidence showing otherwise. The company then refused to uphold Nike’s warranty and basically told me that I was being dishonest, and I must have bought the shoes from another store. I would like to emphasize that I have always been an honest and loyal customer of SportShoes.com, and I have never encountered such disrespectful treatment from any company's customer service department before. The experience left me feeling disheartened and mistreated. My primary concern is not only the incorrect product I received but also the appalling manner in which I was treated by your customer service representative. As a customer, I believe it is my right to expect courteous and respectful treatment, especially when attempting to resolve a legitimate issue such as this one. I trust that SportShoes.com values its customers and takes matters of customer satisfaction seriously. I hope that you will address this issue promptly and professionally to restore my confidence in your company.