They have a great range, good prices and I have used them for 10 years. But they seriously lack in 2 areas, one of those is using Evri (Hermes) the second is customer care. I had issues in the past because returned shoes looked "walked in", if my kitchen counts then sure. But more recently going through the options to select evri pick up, because at least with pick up, evri always deliver and you have more cover, unlike when their courier pretend to deliver to home so they can add that to next days pay.... After purchasing, the address I chose for pick up was not there, instead another address miles away appeared, I made a webnote asking to change the address, to be told 7am it had shipped. Having worked in warehouses, one far bigger company than them in cycling, I told them this cant be the case, no courier will have picked up Sundays orders from late night, when no one would have been there until Monday morning, I also know from using SS that they do not ship until evening. Basically, all the packages get ready, get put into a trailer, that is then picked up late and taken to a hub. My shoes had not left the warehouse, I had an Evri email that confirmed it. So then they backtrack, tell me they changed my order, then I get a credit to my sportsshoe account, not a refund which you would expect after I reminded them of 14 days right to cancel. So I then had to call up and chase why over a week later I still did not have shoes. The only saving grace was the girl on the phone, although she kept getting the wrong account, was patient and polite. Kicker is the shoes dont fit that well, but I cant even be bothered to fight them again to return them because I know they will kick up a fuss I walked in them. Like no ones ever had a B grade line before. This has been the final straw for me, I will use another retailer and get off their mailing list