I've used them for years and swore by them for great prices and fantastic customer service. That's changed massively over the last couple of years. I've had two incidents one was ordering shoes for my son that were in the sale I was then emailed to be told they weren't available after having ordered and paid for them. The other colour way was much more expensive. There was no attempt at a goodwill gesture. The second was I bought a pair of Adidas adiós pro2 which were damaged after only a few miles. They were admittedly 6 months old. Though they were only worn for races and had less than fifty miles. I contacted customer support who asked for pics and video to be sent which I duly did and was then guided through the return procedure. I had options for different couriers and I chose evri as that was easiest. My shoes were "delivered" according to the evri app. However sportshoes said they hadn't received them. Basically after several emails including screenshots and sending link to my evri parcel showing delivered the company stance was to wait up to 21 days. Even after this period nothing was done. Eventually when I posted on sportshoes social media page stating my dissatisfaction, surprisingly my case was dealt with. I was left feeling really sad as I have used them for over 12 years and recommended them to so many people. Unless I see a real bargain now I use other companies now. A shame as they were fabulous previously