Hours before a concert I could not get through to customer service representatives to discuss technical issues with not being able to receive purchased ticket. Had to purchase another ticket because the concert was about to start. Customer service finally stated the following day “Since you couldn't access it at the event, there might have been a technical issue.” Received another response “we recommend contacting us before the event starts so we can escalate the case and find alternative tickets for you, since it was not reported in time, our guarantee does not apply in cases where tickets are reported not received after the event.” They were contacted hours before the concert and no one could get through. While everyone was enjoying themselves, I’m sitting there for hours trying to get my ticket to pull up. They can pull up the order number and see the ticket wasn’t used and that I had to purchase another ticket. The amount of time I spent trying to get solutions to their technical issues to be told they will not refund me is unacceptable. It’s a time sensitive situation where a concert is about to start and I am unable to get the ticket that I purchased and that is somehow my fault? Absolutely ridiculous!!!!