I don't even want to give one star - they deserve "0". I bought tickets to a concert for my wife on our anniversary (paid $721). I downloaded the tickets with QR code and stored in my Iphone wallet until it was time for concert. When i tried to pull the tickets up in my wallet on the iphone they were gone. They had transferred to expired passes and the QR code was gone. Upon finally reaching stubhub - all they did was apologize and offered my tickets with an obstructed view in exchange (what a joke!). I'm still working on the refund but it still doesn't change the fact that we missed out on an event we bought tickets to 6 months prior and then we didn't get to go. Now i have to deal with the mess of getting a refund!! When Stubhub indicated it was a verified purchase, i thought i was ok - how can they not lock up the QR code on the tickets so they aren't sold twice? I hope the seller is banned from selling on Stubhub and fraud charges are filed against the seller. I will never use Stubhub again and i will let as many people i know to beware of Stubhub.