I would give Zero Stars if that were an option. We purchased Season tickets for the Eagles for our Sons birthday ( a life long dream for him) It was a big purchase for us. On top of the fee for the tickets , there is a $1000 service fee from StubHub. Stub Hub has a " ticket guarantee* or so they claim. When we went to retrieve the tickets, they had sold them to someone else AFTER selling them to us . After HOURS on the phone w Stub Hub they told us , and I quote, " too bad,you will have to purchase new tickets " which are now literally TWICE as much! They refuse to use email because that can be kept on file, they only use chat with no way to retrieve the conversation. We did screenshot the entire conversation, and will post it. We had already given the gift to our son. They have not refunded us. We said we needed the refund so we can purchase new tickets. We asked them how are we supposed to purchase new tickets when you are holding our money? He told us " if it were me, I would reach into my pocket and buy them" Then he told us he wouldn't, because he doesn't like the Eagles. This was a horrible experience. We are out over $10k And hours of our time. Seriously considering small claims court for the first time in my life.