Absolutely awful customer experience. I purchase two tickets for a concert and was told at the door that the tickets were no good. I then read an email that StubHub had sent saying that they were sorry they could not procure the tickets. They said in the email that they would issue a refund within a few weeks. After a month I called them and they told me that I had selected to replace the tickets that I had purchased with other tickets which I had not. They would not give me a refund. This is the biggest bait and switch company I've ever dealt with in my 46 years. I would never recommend using StubHub. They essentially stole $427 from me.