Zero stars is more like it. This is the second time this crooked company has taken my money with no tickets and no refund. I purchased tickets to see a concert, when I went to retrieve them they were not there. I spoke with customer service for 30 minutes doing this that and the other to try and "find" them by the guidance of an agent. Which was the biggest waste of time because because it went no where and nothing was resolved (or found). I asked to speak to a manager and even that was like pulling teeth. Once I finally spoke with a "manager" all he did was say I will eventually receive an email regarding my tickets. He was unable to issue a refund, he was unable to even track down the "third party" for these tickets, he was unable to even answer when I would hear back from anyone. Almost an hour wasted for them to steel my money for the second time. This company truly does not care about the satisfaction of their customers. Everyone I spoke with from the company was outsourced. Ticketmaster is always the best choice. I am not sure how Stubhub is even a legal company anymore. Bottom line - I GOT NO TICKETS, NO REFUND AND THEY TOOK MY MONEY!