I am deeply frustrated and hurt by StubHub’s handling of my situation following the devastation caused by Hurricane Helene. My area was left without power, running water, food, or gas for days, with internet service that was barely functional. Despite this, I was hit with a $600 fee from StubHub for being unable to fulfill tickets I had sold—tickets I wasn’t even aware of due to the complete loss of power. I had initially listed the tickets on Ticketmaster, but since they weren’t selling and the concert was only two days away, I also listed them on StubHub to try to sell them quickly. These were expensive tickets, and I was trying to help a friend sell her ticket as well, since she had no service in her area. Selling those tickets was crucial to help me stay afloat after the hurricane. After the power went out, I had no way to take down the listings on StubHub once the tickets sold on Ticketmaster. So when my tickets sold on StubHub, there was simply no way I could fulfill that order. In the middle of this uncontrollable crisis, I did everything I could to try to resolve the issue. I called multiple times, only to be told repeatedly, “Sorry, there’s nothing we can do.” It wasn’t until after a series of calls that my claim was escalated to the right team, and now I’m being told it will take two weeks just to hear back—two weeks after being charged a $600 fee for a situation entirely out of my control. What makes this worse is that this crisis was a natural disaster—a situation that no one can prepare for. It should be obvious that customers affected by catastrophic events need immediate support, not penalties. The lack of compassion and urgency I’ve experienced from StubHub is appalling. This is not just a policy failure—it’s a failure in basic human decency. I have always been a loyal buyer and seller, but I will never use StubHub again. Their response to my situation during this disaster shows a complete disregard for the people who depend on them, especially in times of crisis. There is no excuse for this lack of empathy. If you care about doing business with a company that treats you with kindness and understanding, look elsewhere. StubHub, do better.