For whatever reason Stub Hub allows the seller to wait until 2 hours before an event to send tickets. They guarantee they will give you equal or better tickets or give you your money back. Well recently I traveled to an event. I called them 3 hours before to let them know that I had not received my tickets yet. They said I should wait until 2 hours before and call them back because their policy is two hours before. They told me this is a very high rated and trusted seller. They said they are pretty sure they will come through and if they didn’t they would give me equal or better tickets or a refund. I told them a refund will not help me because I have travel expenses for this trip, airfare, hotel, etc. They said they understand and believe I really have no reason to worry as the seller is very trusted. I called back 2 hours before because I still didn’t receive the tickets. They said they would remind the seller to send and if I didn’t have them within 1/2 hour I should call back. In 1/2 hour I still didn’t have them and they said the venue doesn’t release the tickets until 1 hour before the event so call back. When I still didn’t receive the tickets 1 hour before I called them and they said they would escalate this and if I didn’t have tickets soon they would get me equal or better tickets or issue a refund. I again explained to them that a refund is the last thing I’m looking for because I traveled specifically to see this event. We were now 30 minutes away from the event start time. I called again, they said they will send me a link to collect different tickets. They didn’t hang up and asked to to click the link. I clicked the link and it said no other tickets available. They apologized and sent me my money back. I went to the box office to buy tickets and explained what happened they told me they were sorry but the event sold out days ago. I told them what happened and they said it was absolutely untrue that they waited 1 hour before to release the tickets. I had $1000 in travel expenses and didn’t see the show. I have 2 other events that I bought prior to this. One is mid November one is late November. I received the late November tickets 3 days after I purchased them. I didn’t receive the tickets for the mid November event and it is now 3 weeks before the event. I am growing worried and called to ask when I might see my tickets. They told me that the sell has up until 2 hours before the event. I told them I again have a flight and hotel scheduled and cannot have this happen again. They assured me this is a highly rated seller. I told them that’s what I was told in the past and the seller didn’t come through. I asked them if they can just give me my money back so I can buy from a place that I can make sure I get tickets. I cannot afford to spend money for flights and hotels to see an event and NOT see the event. They said they cannot give me my money back, and reiterated the seller is highly rated. I asked them to please try to push the seller and they said they cannot control the sellers. I told them until they change their policy I will never buy through them again.