We went to a Taylor swift concert. Admittedly we didn’t have tickets when we arrived at the stadium. Went on stubhub and purchased tickets while waiting outside which were mobile download. The tickets didn’t arrive so after 25 minutes called stubhub to find out why. They tried to contact the seller twice who did not respond to them. Admittedly stubhub says they will refund the money within 10 business days. However, they should not allow sellers to sell on multiple sites. Pretty sure the tickets we purchased, which were confirmed, were sold on another ticket reselling website. Stubhub should insist all their sellers do immediate download. We wasted precious time and lost the opportunity to see Taylor swift. There has to be a better way. The customer service responded straight away but their policies created the situation.