Had the worst experience with stubhub this past week for the when we were young festival in Las Vegas this past Saturday. I originally bought my ticket about 2 weeks prior to the event only for a few days later I receive an email explaining that they are having trouble fulfilling my Saturday ticket and are not offering me a Sunday ticket. Here’s the problem with that I live in Southern California while the festival is in Las Vegas, that being said I made all my arrangements and plans around this Saturday event. I was then on the phone with stubhub explaining that I didn’t want the Sunday tickets and needed the Saturday ones. They assured me that I will get replacement Saturday ticket's or a full refund. A few more days go by and I get an email saying that my ticket has been shipped and is expected to arrive on Wednesday which was perfect because I was leaving that Friday, Wednesday comes around and my shipment was delayed to the following day, so I thought alright that still gives it another day to arrive before I have to go on Friday morning. Thursday comes and my ticket claims to have been delivered, I run to my mail box only to find nothing, I then drive to my P.O. Box on to again find nothing. So by this time I’m frantically calling stubhub telling them that my ticket is not there at the address that it was supposed to be at and I was told since their end of the deal was fulfilled that I was now out of luck. They told me I will not be receiving a replacement ticket nor will I be getting a refund. Keep in mind I am supposed to go to Las Vegas with my friends the following day with hotels booked and cars already rented and payed for I was already so much money into this and to not be able to attend the music festival with my friends that Saturday was disheartening and I felt so tricked and played by these people who were making me empty promises. They’ve done nothing but made my week a living hell and on top of that never even got me my ticket… really embarrassing of them to literally do nothing to help me in any way.