We bought tickets to Sabrina Carpenter in July and the vendor had still not transferred the tickets with a proper link a month before the show in October. I called repeatedly and they assured me not to worry because they contacted the vendor and he has the tickets and will resend. They also assured me that is anything went wrong, they would get me other tickets to the show of equal or better value. This went on until the day of the show. I stood outside the United Center with my kids, waiting for StubHub to transfer me the promised tickets. Turns out the vendor was scamming me all along, sold them to someone else for more money and StubHub holds no accountability. They wouldn't give me any answers until the show had started and by then tickets skyrocketed to over $3000 a piece. At that point, I couldn't get any other tickets and my kids were crying and crushed to miss the show we had anticipated for months. On top of it, StubHub does not hold the vendor responsible in any way. I got a refund, but they will just keep letting these vendors disappoint and scam people on their website. It is disgraceful the way these companies work and power they hold to charge people exorbitant amounts of money and then screw them over if they can get more from someone else. Something has to be changed in the ticket buying world.