So just this past weekend (Oct 19) we were going to go to Miami vs Louisville at Louisville. So it’s the day of the game and I checked if I had my tix around 6:00 am and I didn’t have my tix yet. But it said I would get them so I bought a parking pass. Then fast forward to about 10:00 am and I still don’t have my tix. So I called them and they said that the seller didn’t give us our tix. (The seller decided this a long time ago and we didn’t get notified.) But they said that we had a guarantee to get tix in the next 30 mins. So we go to the game and 30 mins later we still don’t have our tix. So I call them again and they said that they were working on it. 15 mins go by no tix and there’s no guarantee after 45 mins so we have some words. Then at 11:00 am I ask for a refund and they said that they will refund the tix but not the parking pass. Then 2 hours go by and I still don’t have my refund so I called them and they finally refunded me. So moral of the story, dont use StubHub!!!!