The day of the concert I began calling cause we had not yet received our concert tickets. I called 4 times and was assured I would have them by 5pm. 5pm came and went. They needed to leave to go to concert. No tickets. I called and spoke with Benjamin G and he said "I tried to contact the seller and was unable, but per our fan guarantee I can either give you comparable tickets or issue a refund". The tickets were a gift to my son and had been waiting months, so I said 100% I want the comparable tickets. Right after I said that, Benjamin stated "I'm sorry you already responded to the email accepting the refund and I already issued it. There's no turning back now". I hadn't even looked at my email to respond to one. I had no idea he sent an email. He completely lied about it. I asked to speak with a supervisor or manager and he said they were on the phone. I said I'd wait all night if I had to. I was irate. Then he said "oh, they left for the night. I called back, they left me on hold each time for 45 mins until u hung up and called back. After 3 hours I finally spoke with a manager who was apologetic but he fixed nothing, there were NO tickets. I found out from several people that the same thing happened to them and many never even got refunds. This scam needs to be shut down for good. Luckily my husband scrambles online and got tickets. This all happened 2 hours before show started. We actually found them cheaper with better seating, so at least something good came out of that disaster. I will not stop until this business is shut down. #cancelstubhub