Awful, awful, awful! I paid for soccer game tickets. The person delivered the tickets to us at the stadium. When I went to go through the gate to scan my tickets, I was told I had to go to section 708, nosebleed! The issue is that I paid for a much closer section. My tickets were changed without my consent! I reached out to customer support while at the stadium and lost signal and was not able to continue to explain my grievance. Like many others on here complaining, the customer service rep took it upon themselves to give me a 25% credit, which I never agreed to because I lost signal. I spoke with the supervisor, Glomar, and he said because the other agent already gave me a credit there was nothing else could be done about it. Completed BS! Do not use this company. All that have experienced similar issues, I urge you to contact the Better Business Bureau to report them. This is a fraudulent business.