Do NOT purchase any tickets from Stubhub. After Aerosmith canceled their concert, and I requested a refund on August 1st and as of Nov. 4th I have not received it. I have received 7 emailed stating I would get my refund in 5-8 business days. After waiting for 2 month and calling repeatedly and being assured to wait, I was now told on Oct 10th that my refund was processed on Aug 15th and that I'd have to prove with my bank that I did not get it. On Oct 11th I emailed the bank statements to StubHub and they claim they did receive them on the 11th and would secalted my case. it's Now Nov. 4th and no refund. I called and I get the excuse it has been escalated and they are working on it. How long does it take an accounting dept to press a button and issue a refund. So don't buy anything from them..their supervisors only tell you exactly what the customer service agent says and they have no clout to do much. Guess I'll wait another 2 weeks and if not it time for a lawyer to get involved. I want my $1019 back. It's almost a mafia type deal, they tell you they don't know when you'll get your money..so pretty much they hold your money until they feel like it. Wonder if someone in accounting is committing fraud because it's very strange and Ridiculously unprofessional.