I purchased tickets through StubHub and to claim the ticket it sends you to TicketMaster. My TicketMaster account was hacked and I was not able to login to claim the tickets. I paid over $1300.00 for these tickets and was very upset I was not able to go. I spoke with StubHub several times and they knew what the issue was. I was told it was under review and that not to worry because the StubHub FanProtect Guarantee would cover this, and I would either get tickets that I would be able to use or I would get a full refund. I contacted StubHub several times and it was the same answer every time. Then when I contacted them today since I never heard anything back, they allowed that it wasn't their problem, it was TicketMasters. Why couldn't they have told me that from the very beginning instead of waiting to tell me that after the concert was already over. So then I contact TicketMaster and they said they couldn't help me because I bought through StubHub. So now I am out over $1300.00 and will absolutely NEVER do business with StubHub again. I will be telling everyone I know about this issue.