I would rate this experience zero stars if I could. I purchased tickets advertised as a Disney Musical. Every confirmation I received specified it as such, and even my StubHub account listed it as a Musical. However, on the day of the event, I finally received my tickets—far too late in my opinion—and when I checked them, they actually described an orchestra concert. To make matters worse, the concert was not recommended for children due to its dark interpretation of the Disney story. This is a huge difference between a family-friendly Disney Musical and an event explicitly unsuitable for kids. I immediately called StubHub as soon as I realized the issue. I spoke with a representative named Martin, who assured me it was likely a misprint and confirmed that the event would indeed be a Musical. He even stated that if it turned out not to be, I would be eligible for a full refund. Unfortunately, my worst fears were realized—it was a concert, not the Musical we expected. It was extremely disappointing for my 5-year-old daughter, for whom this was meant to be a special early Christmas gift. I called StubHub again today, and a different representative informed me that the tickets were non-refundable. She claimed there was no evidence that my purchase confirmation listed it as a Musical, even though I provided all relevant details showing otherwise. This is incredibly frustrating and reflects poor business practices. I strongly urge others: do not buy tickets from StubHub. I've included a screenshot of the original vs. what StubHub changed my account to show.