Tried to attend an event on November 16th. Found out while trying to get into the show that the seller falsely advertised the event time of the tickets. I purchased 7:30 tickets and found out I was sent 10pm tickets. We couldn’t attend the show at 10pm, so we just didn’t get to go. I immediately responded to the email that told me my tickets were ready, letting them know we were turned away and the wrong tickets were provided. I found out later that the email was a no reply email. I then submitted a ticket on AXS, to then fine out that I needed to go to Stubhub. I replied to my stubhub email confirmation, to find it was also a no-reply, so I submitted a ticket. Being were 3 weeks past the event, they refuse to refund me as tickets have to be submitted within 7 days. I have proof that tried to kick off this process within an hour of the show I wasn’t able to get into. I have several other attempts over the last several weeks, they protect the fraudulent seller instead. It’s disgusting the way this company exploits buyers and continues to enable sellers. They need to also make their process for submitting claims tickets easier. I had to find a chat bot on the website before I could find where to actually submit a ticket. I’m sure this is all intentional. I realize I emailed a no reply email the night of, and sure that’s on me. I did what I thought was best to have the most immediate time stamp I could to prove I wasn’t lying. The fact that they refuse to even review that proof to make an exception. Goes to show their mission was never to connect people with events they love, but rather to perpetuate the scalping and immoral ticketing industry.