Can I give negative stars? I ordered tickets and was given a time frame for shipping them to me - 5 days to send via FedEx, which seemed excessive. Their projected date of delivery to my home was after my travel date, so I tried to use their online system to put in a travel delivery address. The system asked for a date up until which they could deliver to my home; I gave them that and then indicated the cutoff date to deliver to the travel address. That system sucks and didn't work, so I contacted customer service via chat. They were helpful and entered the address I gave them as the travel address and date. I went back into the online system to double check the information, and they had listed the travel address in both locations, but with the correct cutoff date. I change it, so that, if shipped by a certain date, they would come to my home, otherwise, the tickets would go to the travel address. This is all on the same day that I bought the tickets. Jump to the next day, and I get a notification that they have shipped and will be delivered tomorrow...TO THE TRAVEL ADDRESS. I still had 2 days leeway before I traveled, and wanted to receive them at home, but they screwed that up. I called right after receiving the notification and they tell me there is nothing they can do. I ask why they didn't follow the directions and cut off date that I gave them and they tell me that the shipper messed up. IT WAS STUBHUB! They messed up, but wouldn't own up to it. I still have the FedEx envelope and shipping docs to prove it was their screw up. Fine, at least I can get the tickets. There is a whole other fiasco with FedEx but that's another story. When I get home, I contact StubHub customer service to ask for a refund of the processing fees - since they didn't fulfil their contract with me. I repeated the same story, but they never seem to get it and claim that they followed the instructions, because the tickets were delivered. I went back and forth with them at least 10 times. When I finally threaten to leave bad reviews everywhere, they tell me they've escalated the case for review, and then that person says there's nothing they can do. I'm sure they just cut and pasted a canned response and never looked into the actual facts of the case. Absolute worst customer service and total rip off for the fees paid to this company. I will NEVER use StubHub or Viagogo (since they bought them too) for anything. I urge you not to either. WORST COMPANY EVER!