I am beyond disappointed with my experience using StubHub for tickets to the Usher concert last night. I purchased tickets in good faith for myself and two friends, only to arrive at the venue and discover that the tickets were INVALID. We were stopped at the door, and instead of enjoying the show, we spent over 30 minutes waiting outside, trying to resolve the issue. It was embarrassing, frustrating, and completely unacceptable. StubHub claims to be a reliable platform, but this experience proved otherwise. How does a company that prides itself on offering a "FanProtect Guarantee" allow this to happen? My friends and I missed part of the concert, and the entire night was tainted by this unnecessary inconvenience. I expect more from a platform of this size and reputation. If you can’t guarantee valid tickets, what exactly are we paying for? This was not just a minor hiccup; it was a major failure in customer service and trust. Do better, StubHub. Fans deserve better.