Extremely disappointed in our first experience using stubhub. My sisters and I bought tickets for Hamilton as a Christmas gift for my mom. We all had to take the night off work, bought the tickets over a month in advance (yes we were fully charged for the tickets) and made the hour and a half drive to the venue. We were told the tickets would be in our account by 4pm, 4pm comes around and they have not arrived so we reached out to customer service. We were told the seller has not yet fulfilled our tickets, they offered either replacement tickets or a full refund. We were already by the venue so requested replacement tickets, we were told they could take up to an hour, unfortunate since the show started in an hour and a half but we were hopeful. 30 minutes before the show started we were notified that there were no replacement tickets and they could not honor our tickets. The worst part is we heard no updates from Stubhub beforehand, we had to reach out for an update and were then told our tickets were no longer valid. Was the plan to not say anything? What was supposed to be such a special night out celebrating Christmas with our mom after a rather hard year turned into a very frustrating experience due to lack of communication and accountability. We spent a lot of money on those tickets and were so looking forward to the show but were left high and dry at the last minute with no acceptable explanation. Unfortunately learned our lesson the hard way but now know better than to ever use stubhub again in the future. Thank you for the upsetting night and for leaving four very excited guests crushed at the last minute.