never received my tickets (Dave Chapelle, Nov 2024) their "guaranteed" policy is: you'll be notified 3 hrs before the show. it is not reasonable to have 3 hrs notice before a show, to arrange travel, lodging, childcare, etc. multiple emails and calls to customer service (emails came fro ViaGoGo), and they all repeat the same script. i asked for a refund they said, they have a guarantee and i would get my money back or equivalent tickets. i told the rep, on Ticketmaster the ticket was going for 3x what i paid for. no way i'd get my seats/tickets when the value had gone up 3x i never got any communication 3hrs before the show i had to get my money back by disputing the charge with my credit card so pro-tip, #1 don't use StubHub, ViaGoGo. #2, use a credit card that has strong dispute and refund services