I paid for tickets to a baseball game for next season. I paid in September and got an email in late December saying the seller could no longer provide the tickets. StubHub offered me cheaper tickets in the centrefield bleachers or a refund. (Or voucher for a purchase at a later date) Since this was a cross-border game, I take a loss on the exchange rate for the refund. Otherwise StubHub rips me off by substituting cheaper tickets than what I paid for. Either way, a BAD customer service experience with no effort to recover my loss. I know StubHub is big but they need to do better.