Beyond the fact that their fees are outrageous and not disclosed until the last possible moment, their dispute resolution system is designed to prevent customers from obtaining relief. I had a parking pass for the National Championship game. The lot was to open at 10AM. It was not. About 2:15 PM. I gave up and parked at another lot right beside it ($20 cheaper.) I tried to dispute the charge and their representative got the information, put me on hold, came back with nothing. I asked for her supervisor. The phone went silent for minutes, then music kicked back on then it hung up. I tried on-line. Mind you I spent over $9,000.00 for the event tickets and was only disputing an $82.03 parking pass charge. Stub Hub demanded proof. I have it. but I'll go through my credit card instead. If you want tickets use Ticketmaster or maybe Seat Geeks.