Horrible Experience with StubHub – Deceptive Listings & Terrible Customer Service
I had a truly awful experience with StubHub that I feel compelled to share. I initially purchased 9 tickets, and realized after the purchase that they were obstructed, which was my fault, because they were listed as "partial obstruction". When I reached out for a refund, StubHub refused to give me a refund.
Determined to get a better experience, I purchased another set of 9 tickets. This time, I called StubHub sales prior to purchasing to confirm that these tickets were indeed "clear view," which they verified. However, on the night of the event, we arrived at the venue only to find that all 9 seats were obstructed once again—despite being advertised as clear view on the StubHub's website.
I immediately called StubHub during the concert and explained the situation. Their response? They offered me a 25% voucher for my next purchase and claimed that since the tickets had already been scanned, there was nothing more they could do. I was also told that StubHub withholds payment from sellers for 5 days if their tickets are misrepresented.
My case was escalated to their payment department, and after two months of waiting, I still have received no resolution or follow-up call. I’m deeply frustrated by StubHub’s lack of accountability, misleading ticket listings, and total disregard for customer satisfaction.
I would strongly advise anyone to be cautious when using StubHub. They may seem like a convenient option, but their customer service and problem resolution process are abysmal. I will not be using this service again.
1 week ago
Stubhub has a
1.1
average rating
from
1,105
reviews
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